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Privacy Policy

Effective Date: March 1, 2025  |  Last Updated: March 1, 2025

Valience LLC ("Valience," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at valiencellc.com (the "Site") or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use the Site.

Information You Provide Directly

  • Contact Form Submissions: When you submit our contact form, we collect your full name, email address, and the content of your message, including any subject line or additional details you choose to provide.
  • Payment Information: When you purchase a digital product or service, payment details (credit card numbers, billing address) are collected and processed directly by our payment processor, Stripe, Inc. We do not store or have access to your full payment card information.
  • Communications: If you contact us by email or other means, we may retain records of that correspondence.

Information Collected Automatically

  • Usage Data: We may automatically collect certain information when you visit the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (such as web beacons and pixels) to collect and store information about your interactions with the Site. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of the Site may not function properly without cookies.
  • Analytics Data: We use third-party analytics services to help us understand how visitors use the Site. These services may collect information about your use of the Site over time and across other websites.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Respond to Inquiries: To reply to messages submitted through our contact form and to communicate with you about our services.
  • To Process Transactions: To facilitate purchases of digital products and services, process payments through Stripe, and deliver purchased products or services.
  • To Improve the Site: To analyze usage patterns, diagnose technical problems, and improve the functionality, content, and user experience of the Site.
  • To Comply with Legal Obligations: To fulfill our legal and regulatory obligations, including record-keeping requirements.
  • To Protect Our Rights: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
  • To Send Administrative Communications: To send you transactional or administrative emails, such as order confirmations, receipts, or updates to our policies.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Third-Party Services

We work with select third-party service providers who assist us in operating the Site and delivering our services. These providers have access to your information only as necessary to perform their functions and are obligated to maintain its confidentiality.

  • Stripe, Inc.: We use Stripe to process payments for digital products and services. When you make a purchase, your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy, available at stripe.com/privacy. We receive only a transaction confirmation and limited non-sensitive payment details (e.g., last four digits of card, card brand).
  • Analytics Providers: We use web analytics tools to collect aggregated, anonymized data about Site traffic and usage. These tools may use cookies or similar technologies. We configure our analytics to minimize collection of personally identifiable information where possible.
  • Hosting and Infrastructure: Our Site is hosted on third-party infrastructure providers who maintain appropriate security standards for data protection.

We are not responsible for the privacy practices of third-party websites linked from our Site. We encourage you to review the privacy policies of any third-party sites you visit.

4. Cookies and Tracking Technologies

Our Site uses the following types of cookies:

  • Essential Cookies: Necessary for the Site to function properly. These cannot be disabled without affecting Site functionality.
  • Analytics Cookies: Used to collect information about how visitors use the Site, including which pages are visited most often and whether visitors receive error messages. This information is used to improve how the Site works.
  • Preference Cookies: Used to remember your preferences and settings to improve your experience on return visits.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies already stored on your device. Note that disabling cookies may affect the functionality of the Site.

5. Data Retention and Security

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to two (2) years. Transaction records are retained for seven (7) years in accordance with applicable accounting and tax regulations.

We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypted data transmission using TLS/SSL protocols.
  • Restricted access to personal information on a need-to-know basis.
  • Use of reputable, security-certified third-party service providers (including Stripe's PCI-DSS compliant payment processing).

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to request that we correct inaccurate or incomplete personal information.
  • Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Analytics: You may opt out of analytics data collection by adjusting your browser's cookie settings or by using browser extensions that block tracking scripts.
  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 8 below. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

7. Children's Privacy

The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Valience LLC

Privacy Inquiries
Email: [email protected]